We Reserve the Right to Refuse Service.
Reasons for refusing to service a client include, but are not limited to:
- Rowdy or disruptive behavior
- Anytime a client's actions create an unsafe or hostile environment
- Violating set policies
- Potential threat to the health and safety of workers or customers, such as mold infested homes or crime ridden areas.
COVID-19 Prevention Policy
Polished to Perfection, LLC cares about the health and safety of our clients and their families. Due to the Coronavirus, we are taking precautions when rendering services and have implemented preventative measures across our operations to help safeguard our clients and staff. Along with our routine cleaning and sanitation methods, we have put in place a heightened disinfection plan which includes:
•Wearing face masks while we clean your home
•Washing hands frequently with antibacterial soap and water for at least 20 secs
•Sanitizing and disinfecting all equipment before and after each use
•Keeping the recommended 6ft distance from others
We encourage our clients to let us know in an advance of an appointment if there are any health concerns or if they would like for us to take further special precautions.
Cancellation/Rescheduling: You may cancel or reschedule your appointment by reaching out to us by phone or email. Kindly provide us at least 24 hours notice from the agreed appointment date and time. If you cancel your appointment 24 hours before your meeting time there will be no cancellation fee.
•If you reschedule your appointment with less than 24 hours notice you will be charged a $50 rescheduling fee.
•If you cancel your appointment with less than 24 hours notice, you will be charged 50% of your service as a cancellation fee.
•If your appointment has to be cancelled/rescheduled for failing to provide proper entry instructions, no call-no show, booking the wrong service, home isn’t properly prepared to be serviced, or any similar reason that’s not fault of our own, a $50 inconvenience fee will be charged. Also, clients will be allowed one chance to reschedule. If the same incident occurs after rescheduling, the appointment will be cancelled and a refund will not be issued.
All services are non-refundable.
Polished to Perfection, LLC considers our clients’ personal privacy and information a top priority. We are committed to respecting the information we collect and will not use or disclose personal information about our clients or employee to any third party without their expressed consent.
The Data We Collect About You
Personal Data means any information about an individual from which that person can be identified. Anonymous data or data where identity has been removed is not included.
The following are the kinds of personal data we collect:
Identity Data this includes first name, maiden name, last name or similar identifier, gender, and photograph.
Contact Data this includes billing address, service address, email address, and phone numbers.
Financial Data this includes credit card details such as the credit card number, expiry, and security code.
Transaction Data this includes details about payments, type of cleaning services you have purchased from us, the cleaners assigned to you and other details pertaining to your purchase of services with Polished to Perfection, LLC.
Technical Data includes your internet protocol (IP) address, your log in data, browser type and version, time zone setting and location setting.
Profile Data this includes your username and password, orders made by you, your interests, preferences, feedback and survey responses.
Usage Data this includes information about how you use our website and services
Marketing and Communications Data this includes your preferences in receiving marketing from us and your communication preferences.
How We Collect Your Data
Polished to Perfection, LLC uses the following methods to collect data from you:
This is where you have given your data directly to us by filling in forms, or by corresponding with us by phone, email, online chats, SMS or otherwise.
Each time you visit our website, we automatically collect technical data about your equipment, IP address, browsing actions or patterns.
What We Do With The Information We’ve Collected
Information collected from you shall only be used to fulfill our services, to complete a survey regarding the cleaning services performed, to deliver relevant website content and advertisements, to use data analytics to improve our website, services, marketing, and customer relationships.
We may also use your data to provide you with specials that come in a form of marketing communications. You may always change or unsubscribe from these communications from us.
Your privacy is important to us so we will ensure that we will identify the purposes for which the information is gathered before, or at the time of collecting the said information. We will only collect and use personal information solely to fulfill the purposes specified by us, unless we obtain the consent of the individual concerned or as required by law. Also, we will only retain personal information as long as necessary for the fulfillment of the said purpose. The personal data we collect is only relevant to the purposes for which it is to be used.