Booking Policies/Privacy Policy

BOOKING POLICIES 

We Reserve the Right to Refuse Service.

Reasons for refusing to service a client include, but are not limited to:

  • Rowdy or disruptive behavior
  • Anytime a client's actions create an unsafe or hostile environment 
  • Violating set policies 
  • Potential threat to the health and safety of workers or customers, such as mold infested homes or crime ridden areas. 

 

COVID-19 Prevention Policy

Polished to Perfection, LLC cares about the health and safety of our clients and their families. Due to the Coronavirus, we are taking precautions when rendering services and have implemented preventative measures across our operations to help safeguard our clients and staff. Along with our routine cleaning and sanitation methods, we have put in place a heightened disinfection plan which includes:

•Wearing face masks while we clean your home

•Washing hands frequently with antibacterial soap and water for at least 20 secs

•Sanitizing and disinfecting all equipment before and after each use

•Keeping the recommended 6ft distance from others

We encourage our clients to let us know in an advance of an appointment if there are any health concerns or if they would like for us to take further special precautions.

 

Cancellation Policy

Cancellation/Rescheduling: You may cancel or reschedule your appointment by reaching out to us by phone or email. Kindly provide us at least 24 hours notice from the agreed appointment date and time. If you cancel your appointment 24 hours before your meeting time there will be no cancellation fee. 

•If you request to reschedule your appointment with less than 24 hours notice you will be charged a $50 rescheduling fee. 

•If you request to cancel your appointment with less than 24 hours notice, you will be charged 50% of your service as a cancellation fee. 

•If your appointment has to be cancelled or rescheduled for failing to provide proper entry instructions, no call-no show, booking the wrong service, home isn’t properly prepared to be serviced, or any similar circumstance that’s not fault of our own, a $50 inconvenience fee will be assessed. Clients are allowed one opportunity to reschedule. If the same incident occurs after rescheduling, the appointment will be cancelled and you will be charged 50% of your service as a cancellation fee. 

Refund Policy

All services are non-refundable.

 

Privacy Policy

Polished to Perfection, LLC considers our clients’ personal privacy and information a top priority. We are committed to respecting the information we collect and will not use or disclose personal information about our clients or employee to any third party without their expressed consent.